I was a sales rep for this company, I sold the crossfire alarms to my wife's aunt, which I now regret. I have left messages with Chris to call me back, in which he has not. When I went through training I was under the impression that they cared about their customers and sold a superior product. Nothing could be farther from the truth. After closing the sale, it took Frank over two weeks to go to her house and install them. After a hot day the alarm installed in the garage went off, setting off the rest of the alarms. My wife's aunt called me and told me about the incident, in which I contacted Frank, and another two weeks went by before he came out and replaced the alarm with the proper alarm. Now, after less than six months, one of the alarms is beeping (low battery, which is supposed to last 10 years). I called and left messages with Chris, who has yet to respond. These alarms are not cheap, and are supposed to be backed by stellar customer support. I am very disappointed in this business and would suggest to anyone looking to purchase these alarms from this company to avoid them at all costs.
Can anyone tell me if this is a company still available? They are still deducting my account but unable to reach a person?
When our lake home was burglarized we learned the hard way about the differences between good and terrible security services. The system we had at the time was relatively new and yet there were various "holes" that made it relatively easy for someone to break in undetected. MW Fire and Security came to the rescue and has completely restored our sense of security. We now have a system that keeps us fully connected to our home when we are away. In addition to the alarm system, the cameras allow us to monitor what's going on live by connecting through our phones or computers. If there is an alarm or if we just want to check in on what the weather is like we can be there (virtually) in seconds. Being able to control lights and the thermostat remotely makes traveling up north more comfortable too. We highly recommend MWFS!
Midwest Fire Security is a US Electronics Store based in Hastings, Nebraska. Midwest Fire Security is located at 105 N Hastings Ave, Hastings, NE 68901, USA.
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